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General Rating
4.0/5
Average from 8 Reviews
3.6/5
3.9/5
4.4/5
4.2/5
Munteanu Bogdan from romania, sent on 15 February 2011
Hi,
The reservation process is excellent, your site is very good, but i would like to see reviews from the users on the site, more detailed, evaluating the staff, the hotel, etc, just like on booking.com.
Regarding the hotel, the review is not so good. Last year i stayed at Hotel Lion, the reservation was also made on your website, so i have another 4 star hotel in Bansko to compare Gardenia with, and the impression is not good.
Some of the problems:
-food not very diverse at dinner: only one soup type and 2 choices for second course.
-very poor customer service at dinner: we would ask for 3 beers and a tea and they would come back 5 minutes later only with 2 beers or something like that. And this happened every night. I think they were under-staffed as there were only 3-4 waiters for the entire restaurant. Also they were very slow to clean the tables.
-rare shuttles to the gondola: they were every half an hour, but in the morning there were many people trying to get to the slopes, so the bus got extra-full with people standing and very crowded, other waiting outside already, and the driver would not leave, because he respected the half-hour schedule.
-the rooms were not clean enough, in the closed there was a lot of dust on the shelves, we had to clean it with a napkin; also i found two pairs of socks in the closed, this shows how much they were paying attention when they cleaned the room.
On the plus side:
-the spa was good;
-the room heating was great;
-the exchange rate was better than average;
-the lobby looked nice;
-ski wardrobe was good, nice helping attendant;
Overall the holiday was fine, we had good time skiing, we are surely going to return to Bansko and use the services of your company, but i don't think we will return to this hotel.
Evan Williams from Great Britain, sent on 20 August 2009
We loved the Hotel and had a wonderful holiday.
