Payment Policy of

When you use BulgariaSki's booking system to make a reservation, you signify your agreement to these Conditions of Use and other applicable terms, conditions, and notices, including but not limited to the Conditions of Use of WebSite.

Payment Policy of online booking system is owned and operated by Silky Holidays Ltd. When you use the booking system to make a reservation, you signify your agreement to these Conditions of Use and other applicable terms, conditions, and notices, including but not limited to the Conditions of Use of WebSite.

We require partial or full payment in advance for most hotels, vacations, transport services, ski package or other services, listed in this website. You can pay:
- online by credit card;
- by Paypal;
- by bank transfer;
- cash or by credit card in our office.
Online credit card payment:
We accept Visa, MasterCard and American Express credit cards. No fee is due for credit card payments by Visa and Mastercard and 2% additional fee is due for payments by American Express credit cards only.
We do not collect and store card details.
Please note that when paying by credit card, the company name "Silky Holidays" Sofia, Bulgaria will appear on your credit card statement.

Online payments by PayPal:
If you have a PayPal account and wish to pay by PayPal please note that due to the substantial fees, charged by PayPal for payments to Bulgaria, a 3% additional charge is applied for PayPal payments only.

Visit our office:
You can find us at 78 Krichim Str., Sofia 1164, Bulgaria. You can complete your booking by paying cash or with credit card directly in our office. Please make sure, that you notify your booking agent in advance, to help us provide you with fast and efficient service.
Payment by bank transfer:
You can complete the payment for your reservation by bank transfer. Please note that usually bank transfers may take a few days, so you have to complete the payment at least 5 working days before the date of your accommodation. Please note that you have to cover all the charges for the bank transfer and please notify us after transfering the amount! Please notify us after transfering the amount.
Offer validity
The prices and conditions, shown on our website, are based on the availability for a certain period. If you decide to proceed with the payment of your booking later than 24 hours after you have received an offer form BulgariaSki.Com, please check if the requested services are still available.
Cancelling your holiday
If you need to cancel your holiday you can only do this in writing by e-mail only before the starting date of the service. If you booked online or by telephone, cancellations can only be accepted in writing by e-mail. We strongly recommend that you obtain proof of posting or send emails with ‘read receipt’. Please note that cancellation charges will be payable depending on when we receive your written notification.

Terms & Conditions
The cancellation deadline date is related to the starting date of the service booked and the cancellation penalty amount depends on the total payable amount for the reservation. These cancellation deadline date and penalty amount may vary for different services, different hotels, listed in our web site and different periods of the year.
Please pay attention to these cancellation terms when you make your booking, to avoid cancellation or no show penalties.
If you cancel your booking before the cancellation deadline, 15 Euro penalty will be applied and the rest of the paid amount will be transferred back to you. In case you cancel your booking after the cancellation deadline term, the cancellation penalty stated during the booking process will apply. Early booking reservations are non-refundable and 100 % penalty is applied in case of cancellation! 
After you have cancelled your reservation you will receive an email or a phone call to confirm your cancellation.
You cannot cancel your reservation after the starting date of the service.

In case you cancel your booking with us, you will receive a refund using the same payment method that you used to pay your booking.
For refunds of credit card payments and payments, made online by PayPal, no refund fees are due. The refund can be made only to the same credit card or PayPal account, used for the payment.
For refunds by bank transfer, the bank charges for the reverse bank transfer from our account to yours are paid by you as a refund fee.
Privacy policy
We collect personal data such as full name and contact information (phone number, e-mail and street addresses), provided voluntarily by the client. This information is collected when the client makes and modifies an online travel  service reservation, through BulgariaSki.Com. The information collected is used to confirm and process the reservation, to prepare a voucher and invoice, and to send a reservation confirmation e-mail.
We are committed to protecting the information we collect and not to disclose the data received to third parties, except for the purpose of completing your transaction, providing booking services to you and obtaining professional advice, in order to prevent misuse.
We may use your personal information to contact you regarding your holiday booking, feedback or to provide details of other related products and offers from

  • ger99 From turkey
    Sent on 01 March 2015
    We loved it. Had a perfect 2 bedroom apartment modern, clean new renovated With view to slope. Perfect location in pamporovo as central ski in ski out. Friendly staff, not ovr crowded relaxed athmosphere. our friends (group with total of 7 rooms) all very happy! It is away from city center but close to bowling and 2 nice reaturans.
  • ashley hensman From uk
    Sent on 01 March 2015
    Flora is a lovely hotel clean in a great location and the food was good just make sure you use the safes.
  • Enjoy ski From UK
    Sent on 27 February 2015
    Just came back from Sevlievo in Bulgaria. Drove up to Hotel Impulse in Uzana where I hired skis, boots and poles for myself and two children for just 17 levs for adult and 10 levs each child and used the hotel ski slope 5 levs each. Perfect for the kids first time as parking right at entrance to hotel and slope is 20m walk! Food in restaurant tasty and cheap. Perfect for beginners!
  • Charlotte Hennessy From england
    Sent on 23 February 2015
    WOW, thats all i can say about the previous week of my life. The snow conditions were amazing and the people were so friendly. The night life was always active and the rila hotel was especially fantastic. I loved the accommodation at the rila and i loved the way it is right on the slope. I wouldn't have changed a thing about the holiday and i would recommend this resort to everyone including beginners and experts. Overall, i had an amazing time!!!
  • Brian mcvey From Scotland
    Sent on 20 February 2015
    Going to borovets for 2nd time this time with my son. Had a great time 4 years ago, now with park I expect it to be a lot better now and it was brill last time round. 20 days and counting
  • Lasse WP From Denmark
    Sent on 15 February 2015
    We just had a wonderful trip to Pamporovo. We were a group of 10 adults, and 3 small children (1 to 3 years old), who stayed at the Castle complex, in 4 apartments, for a week (7 days stay, 6 days skiing) Everything at the Castle was great, and the staff was very forthcoming and helpful in every way. The apartments were very practical, and equipped with all necessities. Not luxurious, but really good and adequate in size and layout. You should note though, that towels are not changed every day. Towels are not needed to bring to the spa area and treatments. The food at the Excalibur restaurant was typical for the area, and well prepared. The staff at the restaurant is also great. The Castle complex is situated 2-3 km. from Ski center 2 (Malina). It is of course easiest if you are driving, but there are shuttles from the hotel to the ski center and lift. Ski in-/out is possible at the backside of the complex. We had booked ski- and snowboard packages, and that worked out perfectly as well. The snowboard instructor was a true professional. Patient and very focused on making sure that all of us learned the moves, at our own individual pace. Everyone had a great time, and learned a lot. The area was perfect for us, as we are all beginners on snowboards. Had we been on skies, I suspect the terrain would not be challenging enough for an entire week. We can definitely recommend Pamporovo, and the Castle complex, and will be back next year.
  • james From england
    Sent on 05 February 2015
    Lovely apartments bang on yasterbets slopes. Great spa and swimming pool and cheaper prices than borovets for food and beer. Best hotel and facilites in borovets
  • Jayne Gay From England
    Sent on 25 January 2015
    Just got back from Bansko what a fabulous week. A party of 6 which includes our daughter's aged 20-24 and the night life for them was great. No long queues, food good and we cannot wait for next year!
  • kostisx From greece
    Sent on 18 January 2015
    Θαυμάσιο χιονοδρομικό κέντρο. Έρχομαι εδώ και 3 χρόνια κάθε χρόνο. Πολύ καλή σχολή σκι, πολύ περιποιημένες οι πίστες , οικονομικές τιμές, ανάλογες με την ευρωπαϊκή κρίση. Κατηφόρες για όλα τα γούστα και με πολλά λιφτ χωρίς πολλές πολλές ουρές. Δεν είναι εκείνο το κακό που γίνεται στο Μπάνσκο με την γόνδολα κάθε πρωϊ τις ατελείωτες ουρές και τις παρατημένες πίστες όλο πέτρα που καταστρέφεις τα σκι σου και κινδυνεύεις να τραυματιστείς. Το συνιστώ σε κάθε σκιέρ που θέλει να ευχαριστηθεί το χιόνι..
  • Elena From greece
    Sent on 17 January 2015
    very bad service! they served us old warmed meat frozen inside!!! we had to wait 1 hour for that and they charged us 85 leva per portion!!!!! we refused to pay and they threaten to beat us up and even call the police!!!