Payment Policy of BulgariaSki.com
When you use BulgariaSki's booking system to make a reservation, you signify your agreement to these Conditions of Use and other applicable terms, conditions, and notices, including but not limited to the Conditions of Use of WebSite.
Payment Policy of BulgariaSki.com
BulgariaSki.com online booking system is owned and operated by Silky Holidays Ltd. When you use the booking system to make a reservation, you signify your agreement to these Conditions of Use and other applicable terms, conditions, and notices, including but not limited to the Conditions of Use of WebSite.
We require partial or full payment in advance for most hotels, vacations, transport services, ski package or other services, listed in this website. You can pay:
- online by credit card;
- by Paypal;
- by bank transfer;
- cash or by credit card in our office.
Online credit card payment:
We accept Visa, MasterCard and American Express credit cards. No fee is due for credit card payments by Visa and Mastercard and 2% additional fee is due for payments by American Express credit cards only.
We do not collect and store card details.
Please note that when paying by credit card, the company name "Silky Holidays" Sofia, Bulgaria will appear on your credit card statement.
Online payments by PayPal:
If you have a PayPal account and wish to pay by PayPal please note that due to the substantial fees, charged by PayPal for payments to Bulgaria, a 3% additional charge is applied for PayPal payments only.
Visit our office:
You can find us at 78 Krichim Str., Sofia 1164, Bulgaria. You can complete your booking by paying cash or with credit card directly in our office. Please make sure, that you notify your booking agent in advance, to help us provide you with fast and efficient service.
Payment by bank transfer:
You can complete the payment for your reservation by bank transfer. Please note that usually bank transfers may take a few days, so you have to complete the payment at least 5 working days before the date of your accommodation. Please note that you have to cover all the charges for the bank transfer and please notify us after transfering the amount! Please notify us after transfering the amount.
The prices and conditions, shown on our website, are based on the availability for a certain period. If you decide to proceed with the payment of your booking later than 24 hours after you have received an offer form BulgariaSki.Com, please check if the requested services are still available.
Cancelling your holiday
If you need to cancel your holiday you can only do this in writing by e-mail only before the starting date of the service. If you booked online or by telephone, cancellations can only be accepted in writing by e-mail. We strongly recommend that you obtain proof of posting or send emails with ‘read receipt’. Please note that cancellation charges will be payable depending on when we receive your written notification.
Terms & Conditions
The cancellation deadline date is related to the starting date of the service booked and the cancellation penalty amount depends on the total payable amount for the reservation. These cancellation deadline date and penalty amount may vary for different services, different hotels, listed in our web site and different periods of the year.
Please pay attention to these cancellation terms when you make your booking, to avoid cancellation or no show penalties.
If you cancel your booking before the cancellation deadline, 15 Euro penalty will be applied and the rest of the paid amount will be transferred back to you. In case you cancel your booking after the cancellation deadline term, the cancellation penalty stated during the booking process will apply. Early booking reservations are non-refundable and 100 % penalty is applied in case of cancellation!
After you have cancelled your reservation you will receive an email or a phone call to confirm your cancellation.
You cannot cancel your reservation after the starting date of the service.
In case you cancel your booking with us, you will receive a refund using the same payment method that you used to pay your booking.
For refunds of credit card payments and payments, made online by PayPal, no refund fees are due. The refund can be made only to the same credit card or PayPal account, used for the payment.
For refunds by bank transfer, the bank charges for the reverse bank transfer from our account to yours are paid by you as a refund fee.
We collect personal data such as full name and contact information (phone number, e-mail and street addresses), provided voluntarily by the client. This information is collected when the client makes and modifies an online travel service reservation, through BulgariaSki.Com. The information collected is used to confirm and process the reservation, to prepare a voucher and invoice, and to send a reservation confirmation e-mail.
We are committed to protecting the information we collect and not to disclose the data received to third parties, except for the purpose of completing your transaction, providing booking services to you and obtaining professional advice, in order to prevent misuse.
We may use your personal information to contact you regarding your holiday booking, feedback or to provide details of other related products and offers from BulgariaSki.com