General Rating
2.5/5
Average from 5 Reviews
2.0/5
1.8/5
4.0/5
2.4/5
Tim Norman from UK, sent on 23 February 2010
As the Grand Monastery is self catering it really needs a shop where food can be bought. There is very little available within the Monastery complex itself apart form a small shop selling mainly drinks. The swimming pool & spa services are very good but very expensive.
Mavrias Spyros from Greece, sent on 11 January 2010
Even though it was mentioned on the site that maids will clean our room daily, I have to mention that only the first two days the maids came to take the rubbish and leave some toilet paper, the third day they changed some of the linen, in the adults room not for the children, and the next three days we didn't see them again. In the room there were three litter bags when we left not to mention the bathroom, we did not have toilet paper, and the towels should have been changed. The hotel service was really awful, not existant!!!!!! As for the receptionists, they hardly speak any English, they gave us inconvenient information about breakfast or dinner. They send us to a Mehana (that what they call it I think) which was in another building. However, I had asked them if there was something in our building and their answer was negative. The last day we discovered a beautiful restaurant on the first floor of our building.
The last think was that there were escalators for our rooms not lift and there were no escalators to come down. So the last morning we asked for somebody to carry our luggage and we waited for one hour. Nobody appeared. We had to carry all our things down (160 stairs!!!!!) Unbelievable for a 4star hotel.