Payment Policy of BulgariaSki.com

When you use BulgariaSki's booking system to make a reservation, you signify your agreement to these Conditions of Use and other applicable terms, conditions, and notices, including but not limited to the Conditions of Use of WebSite.

Payment Policy of BulgariaSki.com

BulgariaSki.com online booking system is owned and operated by Silky Holidays Ltd. When you use the booking system to make a reservation, you signify your agreement to these Conditions of Use and other applicable terms, conditions, and notices, including but not limited to the Conditions of Use of WebSite.

We require partial or full payment in advance for most hotels, vacations, transport services, ski package or other services, listed in this website. You can pay:
- online by credit card;
- by Paypal;
- by bank transfer;
- cash or by credit card in our office.
 
Online credit card payment:
We accept Visa and MasterCard credit cards. No fee is due for credit card payments by Visa and Mastercard.
We do not collect and store card details.
Please note that when paying by credit card, the company name "Silky Holidays" Sofia, Bulgaria will appear on your credit card statement.

Online payments by PayPal:
If you have a PayPal account and wish to pay by PayPal please note that due to the substantial fees, charged by PayPal for payments to Bulgaria, a 3% additional charge is applied for PayPal payments only.

Visit our office:
You can find us at 78 Krichim Str., Sofia 1164, Bulgaria. You can complete your booking by paying cash or with credit card directly in our office. Please make sure, that you notify your booking agent in advance, to help us provide you with fast and efficient service.
 
Payment by bank transfer:
You can complete the payment for your reservation by bank transfer. Please note that usually bank transfers may take a few days, so you have to complete the payment at least 5 working days before the date of your accommodation. Please note that you have to cover all the charges for the bank transfer and please notify us after transfering the amount! Please notify us after transfering the amount.
 
Offer validity
The prices and conditions, shown on our website, are based on the availability for a certain period. If you decide to proceed with the payment of your booking later than 24 hours after you have received an offer form BulgariaSki.Com, please check if the requested services are still available.
 
Cancelling your holiday
If you need to cancel your holiday you can only do this in writing by e-mail only before the starting date of the service. If you booked online or by telephone, cancellations can only be accepted in writing by e-mail. We strongly recommend that you obtain proof of posting or send emails with ‘read receipt’. Please note that cancellation charges will be payable depending on when we receive your written notification.

Terms & Conditions
The cancellation deadline date is related to the starting date of the service booked and the cancellation penalty amount depends on the total payable amount for the reservation. These cancellation deadline date and penalty amount may vary for different services, different hotels, listed in our web site and different periods of the year.
Please pay attention to these cancellation terms when you make your booking, to avoid cancellation or no show penalties.
If you cancel your booking before the cancellation deadline, 15 Euro penalty will be applied and the rest of the paid amount will be transferred back to you. In case you cancel your booking after the cancellation deadline term, the cancellation penalty stated during the booking process will apply. Early booking reservations are non-refundable and 100 % penalty is applied in case of cancellation! 
After you have cancelled your reservation you will receive an email or a phone call to confirm your cancellation.
You cannot cancel your reservation after the starting date of the service.

Refunds
In case you cancel your booking with us, you will receive a refund using the same payment method that you used to pay your booking.
For refunds of credit card payments and payments, made online by PayPal, no refund fees are due. The refund can be made only to the same credit card or PayPal account, used for the payment.
For refunds by bank transfer, the bank charges for the reverse bank transfer from our account to yours are paid by you as a refund fee.
 
Privacy policy
We collect personal data such as full name and contact information (phone number, e-mail and street addresses), provided voluntarily by the client. This information is collected when the client makes and modifies an online travel  service reservation, through BulgariaSki.Com. The information collected is used to confirm and process the reservation, to prepare a voucher and invoice, and to send a reservation confirmation e-mail.
We are committed to protecting the information we collect and not to disclose the data received to third parties, except for the purpose of completing your transaction, providing booking services to you and obtaining professional advice, in order to prevent misuse.
 
We may use your personal information to contact you regarding your holiday booking, feedback or to provide details of other related products and offers from BulgariaSki.com

     
  • Ana Whitton From UK
    Sent on 06 March 2019
    I wanted to write a proper review of our hotel and experience while in Pamporovo, so this is the addition to my email. We flew to Sofia and the pre booked taxi transport was waiting for us. The driver (Kosta) was wonderful and we felt really safe with him driving. Our flight was late and we arrived to the Dafovska hotel after midnight. The reception was open and they were waiting for us. We were given sandwiches and water and shown to our room. The rooms were spacious and warm, the beds comfortable, bathroom lovely and clean. Plenty of hot water, the towels were changed every day and bins emptied. The hotel has Jacuzzi, sauna and steam room which is 12 leva per person with towels. I would have liked the water in the Jacuzzi to be a bit warmer. We went in every day after skiing, apart from one when we tried a different hotel. Snezanka hotel has a swimming pool too. Its ok but it was too busy for us and we decided to stick with ours. Their changing rooms are very very small and you have to pay extra for the towels. We chose half board. There was many things to choose for breakfast, hot food, pancakes, fruit, cereal & toast. Apple & orange juice as well as many teas and coffees. I have to admit I always take my own tea bags . Not having to cook dinner after a day skiing was very welcome. There isn’t really a great choice for strict vegetarians, but I always managed to find tasty food to eat. You can buy drinks from the bar, or bring your own. There is a free shuttle bus that takes you to ski centre Malina. Very busy ski centre. We met with the representative Nelly there. I would have preferred to have the information on what time to be where when we arrived. Nelly organised our helmets (you need to rent this separately, 5 leva per person), ski equipment and our instructor. Well! I cannot give more glowing review for our instructor! Alex was amazing, very patient, very friendly and knowledgeable. We had lessons in the morning, then lunch, which he was very good to organise with the local bar, then another set of lessons. The food in the bars by the ski school and at the top of the slope was very good. Big portions, quickly delivered. I only needed soup at lunch time which were homemade and delicious. Staff, at the ski centre and gondolas, didn’t always speak a lot of English or smile enough but they were never the less very helpful especially with children and beginners. We skied on our last day too and we were picked up from the hotel by a taxi to be taken to the airport. This taxi driver was not so careful and good at driving and we could not wait to get to Sofia and get out of his car. The whole organisation of our trip with BulgariaSki was excellent! Thank you all
  • Richard From England
    Sent on 10 February 2019
    Have just spent 5 nights at the hotel for the second year. Still same high standards. Had a after ski massage with Kateriua, spot on girl knows her stuff. Highly recommended her.
  • Tommyboy From Scotland
    Sent on 07 April 2018
    5th time skiing in Bansko, have been here over Xmas period and Easter break, hasn't always been a lot of snow but enough to ski for five days. It is a good value for money skiing holiday for those on a budget, food very good value and varied depending on taste, some restaurants better than others, again depending on personal taste. Not to sure what the nightlife is like as we stay in our timeshare resort The Balkan Jewel which is 3 > 4 miles out of Bansko, they operate a free shuttle bus but the last one back from town is at 4.30pm therefore going back into town would require the use of taxis. I am sure we will be back in the future.
  • Mitko From Bulgaria
    Sent on 28 February 2018
    Dear all, Borovets is a nice place to be, but it is risky to ski there. The slopes for advanced skiers are crossing the slopes for beginners and the slopes are negligently prepared with icy spots and snow heap places. This all is a precondition for accidents. The ski lifts are maintained all on the surface, they stop frequently and the gondola had to be scrapped years ago. So be careful when skiing in Borovets!
  • Lene willsea From N.i
    Sent on 28 February 2018
    I love Pomporova. Its our home from home.We first went in 2008, the airport was a portacabin and the lifts were a dangling wooden chair.. The place improves year on year. I would highly recommend it. VERY CHEAP once ur there. But with all upgrades the prices to travel are clinbing. Jumped 200 in two yrs.
  • Neo From United Kingdom
    Sent on 15 February 2018
    The hotel it’s a brilliant idea however there are aspects you would be surprised to stumble upon We arrived late at night about 10pm. Greater by a very polite hostes she kindly provided us with prepacked sandwiches as the restaurant closed at 9pm ( we called in advance to ask if such is possible especially when you have young ckranky from long travel hours in multiple travel vechicles The room very spatious. Bed cover had some suspicious sticky stains that absolutely horrified me at the thought that my children could possibly put their tiny hands on to that. One of the bath robes provided had a black stain on its back, the other bath robe had its pocket thorn out and just hanging. There was a massive flaky, mouldy, damp patch in the corner on the ceiling. The toilet was leaking on the floor. Breakfast food was cold and rancid with a queue for pncakes quite long and very impatient as pancakes was the only food that you could have still warm. Boiled eggs were cold and so hard the yolk was dusty . Fried eggs were dry... won’t even go to details about the rest of the food. As the drinks offered to be purchased by the restaurant aren’t the healthiest of choice for children (all the juices on choice contained added multiple preserving agents and colourants) we asked if possible to have some tap water. It proved to be a terrible mistake, we were told that yes but we would have to pay for it, then told that if they bring a jug for us everyone else will be asking for it, then he brought a manager who was more rude than the server and plainly put it that even if we have children asking for water we would have to buy bottled water and she is not prepared to give us water for free, unnecessarily often stressing the ?free’ word. There are far more many good things that are good about this hotel. It’s main let down it’s restaurant staff who are poor hospitality professionals and frankly plain rude.
  • Nigel Buckle From United Kingdom
    Sent on 17 December 2017
    I have stayed at the Orlovetz for 6 out of the last 8 years and will be returning in 2018 for another week. It has become my 'Winter retreat'. A modern hotel that stands out due to its prominent position and its design. The rooms are comfortable and warm with plenty of wardrobe space and an area to relax. The safe is in the wardrobe, which is really useful for your valuables. There is a decently equipped gym, a small pool (though you can also use the larger pool in the Perelik as well) a Sauna and massage treatments, great for those aches from the first days of skiing ! The restaurant was made larger a couple of years ago and now accommodates more guests. Both breakfast and dinner are buffet style, the food, in general, is of good quality and there usually at least four different options at dinner. There is a small bar in the lobby area and a Piano Bar on the top floor that has stunning views across the surrounding district. As it is the sister hotel to the Perelik there is a tunnelway that links the two and saves you going out in the snow if you choose to use the alternative facilities provided there. One of them being 'The Pub' (previously known as the Pampi Bar) plus a couple of night clubs and a bowling alley. Also as the Orlovetz is just across from the Schnezanka it is only a short walk to Daks Bar, often used as the first mornings meeting place for your ski passes etc.,which is a lively night spot with live music and very popular. In all a great Hotel within a great small town, try it , Pamper yourself !
  • Liz From England
    Sent on 19 November 2017
    I went with my daughter January 2018. I was a cheap half board flights included and we wasn’t expecting much.... but what a fantastic week we had!! Stayed at the Lion hotel which is about a 10-15 minute walk to the slopes/town. A free shuttle is provide by the hotel. The hotel and staff are lovely. The food was always varied and hot. My daughter and I are vegetarians and in only two nights were we disappointed with the choice - but we heaped up on pudding so didn’t go hungry. Am lucky enough to be going back in 2018.
  • val From United Kingdom
    Sent on 15 February 2017
    group of us just back from borovets.we arrived 4th feb 2017 and departed 11th feb.had a great time.hotel rila was fab.great gym and spa.food was good.ski school was great.we had a really good instructor Martin Hristov.he was really good with everyone took time to try and learn everyone.we all had a great time thankyou.will be back next yearx
  • Alison From England
    Sent on 15 January 2017
    I wonder if the poor review is really about the Winslow Elegance. We have been going for years. It does not serve food and never has done. However, the spacious accommodation is for self-catering. We have always found it to be clean and we have always found that the reception staff can not do enough for you. We are looking forward to our next visit in February, 2017, Bring it on!!
  •