Privacy policy

Privacy policy and Silky Holidays LTD. recognise the importance of protecting the privacy of certain information collected about our customers and prospective customers. This privacy statement discloses what information we gather, how we use it, and how to correct or change it.
Silky Holidays LTD is registered as a Personal Data Controller with № 280111 at the Commission for Personal Data Protection in Bulgaria.

In order to process your booking and keep you informed of any relevant information relating to your booking, and to ensure that your travel arrangements run smoothly and meet your requirements we need to collect certain personal details from our users. We gather personal data that customers provide through optional, voluntary registration on our web site or by sending enquiries and e-mails. Such information enables us to tailor our content to fit customers’ needs better and to give our customers and web site visitors the information they require, as well as to do our business.

Usually we need the following data:
- Name;
- Contact information, including e-mail;
- Additional information, relevant to the holiday booking you want to make.

We will not however, pass any information onto any persons that are not responsible for any part of your travel arrangements.This applies to any sensitive information that you give us such as details of any disabilities or dietary requirements. We take full responsibility for ensuring that proper security measures are in place to protect your information.

We may use the information provided by you to contact you about your holiday or to inform you about details of other products and services offered by us. If you believe that we may be storing incorrect details relating to you, please e-mail our webmaster and we will correct them as soon as possible.

Use of cookies: We may use cookies on our website to remember where you are on the site and to be able to recognise your computer at a later time.
Session cookies allow you to carry information across pages of our site and avoid having to re-enter information plus allow you to carry information through to our online booking system.
Persistent cookies allow your computer to remember your login and the searches you have made plus to compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website.
Session cookies remain in the cookie file of your browser until you leave the site. Persistent cookies remain in the cookie file of your browser for much longer.

In addition, 3rd parties may serve cookies via this site. These may be used to serve advertisements and track whether these advertisements are clicked on by users and to tailor content to your preferences.

We cannot identify you personally from this information - a cookie cannot read your hard drive or perform any commands on your computer and does not contain your name, address, telephone number, or email address.

Accepting cookies on your computer can help you to take full advantage of the website's functionality. Although you cannot block "session" cookies, you can configure your Internet browser so that it can reject both "persistent" and "third party" cookies or have them expire after a specific length of time. How you do this will depend upon the Internet browser you use.

How do we use this information?
- We need this information to know more about your needs and provide you with better service. We may use the information to improve our offers and servicies. We may send you e-mail notifications with our new products, special offers and information, that might be interesting to you.

By supplying your email address via sending enquiries to us, giving us your contacts or contacts of other people over the phone or using the 'Send to a friend' option, you agree that we may regularly send you our free newsletter to inform you about our new offers and services, but your personal data stays protected.

The security of all information associated with our customers is an important concern to us. We exercise care in providing a secure transmission from your computer to our server of your basic personal information (name, e-mail address and telephone number), that we need to deliver you our service. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Please, remember that we will never ask you to send us very important personal information or other highly confidential information before you start a purchase process through our company. Also, we will only ask for such information to be sent by e-mail if there is no other suitable way for doing this and it is highly essential for providing our services to you.

By using this site, you signify your agreement to our Privacy Policy. IF YOU DO NOT AGREE WITH THIS POLICY, PLEASE DO NOT USE THIS SITE.
Your continued use of web site following the posting of changes to these terms will mean you accept those changes.

IMPORTANT: Any action you, any third party or Silky Holidays LTD., brings to enforce this privacy policy, or in connection with any matters related to this web site, shall be brought in a Bulgarian court. If any provision of these terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions.
Any changes to this Policy will be either posted on our website, brochure and/or made available on request.

  • ger99 From turkey
    Sent on 01 March 2015
    We loved it. Had a perfect 2 bedroom apartment modern, clean new renovated With view to slope. Perfect location in pamporovo as central ski in ski out. Friendly staff, not ovr crowded relaxed athmosphere. our friends (group with total of 7 rooms) all very happy! It is away from city center but close to bowling and 2 nice reaturans.
  • ashley hensman From uk
    Sent on 01 March 2015
    Flora is a lovely hotel clean in a great location and the food was good just make sure you use the safes.
  • Enjoy ski From UK
    Sent on 27 February 2015
    Just came back from Sevlievo in Bulgaria. Drove up to Hotel Impulse in Uzana where I hired skis, boots and poles for myself and two children for just 17 levs for adult and 10 levs each child and used the hotel ski slope 5 levs each. Perfect for the kids first time as parking right at entrance to hotel and slope is 20m walk! Food in restaurant tasty and cheap. Perfect for beginners!
  • Charlotte Hennessy From england
    Sent on 23 February 2015
    WOW, thats all i can say about the previous week of my life. The snow conditions were amazing and the people were so friendly. The night life was always active and the rila hotel was especially fantastic. I loved the accommodation at the rila and i loved the way it is right on the slope. I wouldn't have changed a thing about the holiday and i would recommend this resort to everyone including beginners and experts. Overall, i had an amazing time!!!
  • Brian mcvey From Scotland
    Sent on 20 February 2015
    Going to borovets for 2nd time this time with my son. Had a great time 4 years ago, now with park I expect it to be a lot better now and it was brill last time round. 20 days and counting
  • Lasse WP From Denmark
    Sent on 15 February 2015
    We just had a wonderful trip to Pamporovo. We were a group of 10 adults, and 3 small children (1 to 3 years old), who stayed at the Castle complex, in 4 apartments, for a week (7 days stay, 6 days skiing) Everything at the Castle was great, and the staff was very forthcoming and helpful in every way. The apartments were very practical, and equipped with all necessities. Not luxurious, but really good and adequate in size and layout. You should note though, that towels are not changed every day. Towels are not needed to bring to the spa area and treatments. The food at the Excalibur restaurant was typical for the area, and well prepared. The staff at the restaurant is also great. The Castle complex is situated 2-3 km. from Ski center 2 (Malina). It is of course easiest if you are driving, but there are shuttles from the hotel to the ski center and lift. Ski in-/out is possible at the backside of the complex. We had booked ski- and snowboard packages, and that worked out perfectly as well. The snowboard instructor was a true professional. Patient and very focused on making sure that all of us learned the moves, at our own individual pace. Everyone had a great time, and learned a lot. The area was perfect for us, as we are all beginners on snowboards. Had we been on skies, I suspect the terrain would not be challenging enough for an entire week. We can definitely recommend Pamporovo, and the Castle complex, and will be back next year.
  • james From england
    Sent on 05 February 2015
    Lovely apartments bang on yasterbets slopes. Great spa and swimming pool and cheaper prices than borovets for food and beer. Best hotel and facilites in borovets
  • Jayne Gay From England
    Sent on 25 January 2015
    Just got back from Bansko what a fabulous week. A party of 6 which includes our daughter's aged 20-24 and the night life for them was great. No long queues, food good and we cannot wait for next year!
  • kostisx From greece
    Sent on 18 January 2015
    Θαυμάσιο χιονοδρομικό κέντρο. Έρχομαι εδώ και 3 χρόνια κάθε χρόνο. Πολύ καλή σχολή σκι, πολύ περιποιημένες οι πίστες , οικονομικές τιμές, ανάλογες με την ευρωπαϊκή κρίση. Κατηφόρες για όλα τα γούστα και με πολλά λιφτ χωρίς πολλές πολλές ουρές. Δεν είναι εκείνο το κακό που γίνεται στο Μπάνσκο με την γόνδολα κάθε πρωϊ τις ατελείωτες ουρές και τις παρατημένες πίστες όλο πέτρα που καταστρέφεις τα σκι σου και κινδυνεύεις να τραυματιστείς. Το συνιστώ σε κάθε σκιέρ που θέλει να ευχαριστηθεί το χιόνι..
  • Elena From greece
    Sent on 17 January 2015
    very bad service! they served us old warmed meat frozen inside!!! we had to wait 1 hour for that and they charged us 85 leva per portion!!!!! we refused to pay and they threaten to beat us up and even call the police!!!