Privacy policy

Privacy policy

BulgariaSki.com and Silky Holidays LTD. recognise the importance of protecting the privacy of certain information collected about our customers and prospective customers. This privacy statement discloses what information we gather, how we use it, and how to correct or change it.
Silky Holidays LTD is registered as a Personal Data Controller with № 280111 at the Commission for Personal Data Protection in Bulgaria.

In order to process your booking and keep you informed of any relevant information relating to your booking, and to ensure that your travel arrangements run smoothly and meet your requirements we need to collect certain personal details from our users. We gather personal data that customers provide through optional, voluntary registration on our web site or by sending enquiries and e-mails. Such information enables us to tailor our content to fit customers’ needs better and to give our customers and web site visitors the information they require, as well as to do our business.

Usually we need the following data:
- Name;
- Contact information, including e-mail;
- Additional information, relevant to the holiday booking you want to make.

We will not however, pass any information onto any persons that are not responsible for any part of your travel arrangements.This applies to any sensitive information that you give us such as details of any disabilities or dietary requirements. We take full responsibility for ensuring that proper security measures are in place to protect your information.

We may use the information provided by you to contact you about your holiday or to inform you about details of other products and services offered by us. If you believe that we may be storing incorrect details relating to you, please e-mail our webmaster and we will correct them as soon as possible.

Use of cookies: We may use cookies on our website to remember where you are on the site and to be able to recognise your computer at a later time.
Session cookies allow you to carry information across pages of our site and avoid having to re-enter information plus allow you to carry information through to our online booking system.
Persistent cookies allow your computer to remember your login and the searches you have made plus to compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website.
Session cookies remain in the cookie file of your browser until you leave the site. Persistent cookies remain in the cookie file of your browser for much longer.

In addition, 3rd parties may serve cookies via this site. These may be used to serve advertisements and track whether these advertisements are clicked on by users and to tailor content to your preferences.

We cannot identify you personally from this information - a cookie cannot read your hard drive or perform any commands on your computer and does not contain your name, address, telephone number, or email address.

Accepting cookies on your computer can help you to take full advantage of the website's functionality. Although you cannot block "session" cookies, you can configure your Internet browser so that it can reject both "persistent" and "third party" cookies or have them expire after a specific length of time. How you do this will depend upon the Internet browser you use.

How do we use this information?
- We need this information to know more about your needs and provide you with better service. We may use the information to improve our offers and servicies. We may send you e-mail notifications with our new products, special offers and information, that might be interesting to you.

WE DO NOT SHARE YOUR PERSONAL INFORMATION WITH ANY THIRD PARTY.
By supplying your email address via sending enquiries to us, giving us your contacts or contacts of other people over the phone or using the 'Send to a friend' option, you agree that we may regularly send you our free newsletter to inform you about our new offers and services, but your personal data stays protected.

The security of all information associated with our customers is an important concern to us. We exercise care in providing a secure transmission from your computer to our server of your basic personal information (name, e-mail address and telephone number), that we need to deliver you our service. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Please, remember that we will never ask you to send us very important personal information or other highly confidential information before you start a purchase process through our company. Also, we will only ask for such information to be sent by e-mail if there is no other suitable way for doing this and it is highly essential for providing our services to you.

YOUR ACCEPTANCE OF THESE TERMS
By using this site, you signify your agreement to our Privacy Policy. IF YOU DO NOT AGREE WITH THIS POLICY, PLEASE DO NOT USE THIS SITE.
Your continued use of www.BulgariaSki.com web site following the posting of changes to these terms will mean you accept those changes.

IMPORTANT: Any action you, any third party or Silky Holidays LTD., brings to enforce this privacy policy, or in connection with any matters related to this web site, shall be brought in a Bulgarian court. If any provision of these terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions.
Any changes to this Policy will be either posted on our website, brochure and/or made available on request.

     
  • Tommyboy From Scotland
    Sent on 07 April 2018
    5th time skiing in Bansko, have been here over Xmas period and Easter break, hasn't always been a lot of snow but enough to ski for five days. It is a good value for money skiing holiday for those on a budget, food very good value and varied depending on taste, some restaurants better than others, again depending on personal taste. Not to sure what the nightlife is like as we stay in our timeshare resort The Balkan Jewel which is 3 > 4 miles out of Bansko, they operate a free shuttle bus but the last one back from town is at 4.30pm therefore going back into town would require the use of taxis. I am sure we will be back in the future.
  • Mitko From Bulgaria
    Sent on 28 February 2018
    Dear all, Borovets is a nice place to be, but it is risky to ski there. The slopes for advanced skiers are crossing the slopes for beginners and the slopes are negligently prepared with icy spots and snow heap places. This all is a precondition for accidents. The ski lifts are maintained all on the surface, they stop frequently and the gondola had to be scrapped years ago. So be careful when skiing in Borovets!
  • Lene willsea From N.i
    Sent on 28 February 2018
    I love Pomporova. Its our home from home.We first went in 2008, the airport was a portacabin and the lifts were a dangling wooden chair.. The place improves year on year. I would highly recommend it. VERY CHEAP once ur there. But with all upgrades the prices to travel are clinbing. Jumped 200 in two yrs.
  • Neo From United Kingdom
    Sent on 15 February 2018
    The hotel it’s a brilliant idea however there are aspects you would be surprised to stumble upon We arrived late at night about 10pm. Greater by a very polite hostes she kindly provided us with prepacked sandwiches as the restaurant closed at 9pm ( we called in advance to ask if such is possible especially when you have young ckranky from long travel hours in multiple travel vechicles The room very spatious. Bed cover had some suspicious sticky stains that absolutely horrified me at the thought that my children could possibly put their tiny hands on to that. One of the bath robes provided had a black stain on its back, the other bath robe had its pocket thorn out and just hanging. There was a massive flaky, mouldy, damp patch in the corner on the ceiling. The toilet was leaking on the floor. Breakfast food was cold and rancid with a queue for pncakes quite long and very impatient as pancakes was the only food that you could have still warm. Boiled eggs were cold and so hard the yolk was dusty . Fried eggs were dry... won’t even go to details about the rest of the food. As the drinks offered to be purchased by the restaurant aren’t the healthiest of choice for children (all the juices on choice contained added multiple preserving agents and colourants) we asked if possible to have some tap water. It proved to be a terrible mistake, we were told that yes but we would have to pay for it, then told that if they bring a jug for us everyone else will be asking for it, then he brought a manager who was more rude than the server and plainly put it that even if we have children asking for water we would have to buy bottled water and she is not prepared to give us water for free, unnecessarily often stressing the ‘free’ word. There are far more many good things that are good about this hotel. It’s main let down it’s restaurant staff who are poor hospitality professionals and frankly plain rude.
  • Nigel Buckle From United Kingdom
    Sent on 17 December 2017
    I have stayed at the Orlovetz for 6 out of the last 8 years and will be returning in 2018 for another week. It has become my 'Winter retreat'. A modern hotel that stands out due to its prominent position and its design. The rooms are comfortable and warm with plenty of wardrobe space and an area to relax. The safe is in the wardrobe, which is really useful for your valuables. There is a decently equipped gym, a small pool (though you can also use the larger pool in the Perelik as well) a Sauna and massage treatments, great for those aches from the first days of skiing ! The restaurant was made larger a couple of years ago and now accommodates more guests. Both breakfast and dinner are buffet style, the food, in general, is of good quality and there usually at least four different options at dinner. There is a small bar in the lobby area and a Piano Bar on the top floor that has stunning views across the surrounding district. As it is the sister hotel to the Perelik there is a tunnelway that links the two and saves you going out in the snow if you choose to use the alternative facilities provided there. One of them being 'The Pub' (previously known as the Pampi Bar) plus a couple of night clubs and a bowling alley. Also as the Orlovetz is just across from the Schnezanka it is only a short walk to Daks Bar, often used as the first mornings meeting place for your ski passes etc.,which is a lively night spot with live music and very popular. In all a great Hotel within a great small town, try it , Pamper yourself !
  • Liz From England
    Sent on 19 November 2017
    I went with my daughter January 2018. I was a cheap half board flights included and we wasn’t expecting much.... but what a fantastic week we had!! Stayed at the Lion hotel which is about a 10-15 minute walk to the slopes/town. A free shuttle is provide by the hotel. The hotel and staff are lovely. The food was always varied and hot. My daughter and I are vegetarians and in only two nights were we disappointed with the choice - but we heaped up on pudding so didn’t go hungry. Am lucky enough to be going back in 2018.
  • val From United Kingdom
    Sent on 15 February 2017
    group of us just back from borovets.we arrived 4th feb 2017 and departed 11th feb.had a great time.hotel rila was fab.great gym and spa.food was good.ski school was great.we had a really good instructor Martin Hristov.he was really good with everyone took time to try and learn everyone.we all had a great time thankyou.will be back next yearx
  • Alison From England
    Sent on 15 January 2017
    I wonder if the poor review is really about the Winslow Elegance. We have been going for years. It does not serve food and never has done. However, the spacious accommodation is for self-catering. We have always found it to be clean and we have always found that the reception staff can not do enough for you. We are looking forward to our next visit in February, 2017, Bring it on!!
  • RobJ From UK
    Sent on 01 January 2017
    Had a great week over xmas there - Hotel Lion was great, didn't see any lift queues but I did get there early. Easy blues for the most part, not loads for the advanced skier but great for beginners and families. I had more fun here than Chamonix last year at the same time. Bottom line ...manage your expectations... it is more than value for money but don't expect Whistler.
  • Pepa From Madrid
    Sent on 24 August 2016
    Un citio presioso pero todo lo demas mentira.la comida,el personal muy mal.No lo recomiendo a nadie.Es una publicidad engañosa.Y de All inclusive nada.No se dejen engañar por las paginas web.Por desgracia en Bulgaria todavia el consumidor no es nadie.
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