BulgariaSki.com and Silky Holidays LTD. recognise the importance of protecting the privacy of certain information collected about our customers and prospective customers. This privacy statement discloses what information we gather, how we use it, and how to correct or change it.
Silky Holidays LTD is registered as a Personal Data Controller with № 280111 at the Commission for Personal Data Protection in Bulgaria.
In order to process your booking and keep you informed of any relevant information relating to your booking, and to ensure that your travel arrangements run smoothly and meet your requirements we need to collect certain personal details from our users. We gather personal data that customers provide through optional, voluntary registration on our web site or by sending enquiries and e-mails. Such information enables us to tailor our content to fit customers’ needs better and to give our customers and web site visitors the information they require, as well as to do our business.
Usually we need the following data:
- Contact information, including e-mail;
- Additional information, relevant to the holiday booking you want to make.
We will not however, pass any information onto any persons that are not responsible for any part of your travel arrangements.This applies to any sensitive information that you give us such as details of any disabilities or dietary requirements. We take full responsibility for ensuring that proper security measures are in place to protect your information.
We may use the information provided by you to contact you about your holiday or to inform you about details of other products and services offered by us. If you believe that we may be storing incorrect details relating to you, please e-mail our webmaster and we will correct them as soon as possible.
Session cookies allow you to carry information across pages of our site and avoid having to re-enter information plus allow you to carry information through to our online booking system.
Persistent cookies allow your computer to remember your login and the searches you have made plus to compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website.
Session cookies remain in the cookie file of your browser until you leave the site. Persistent cookies remain in the cookie file of your browser for much longer.
In addition, 3rd parties may serve cookies via this site. These may be used to serve advertisements and track whether these advertisements are clicked on by users and to tailor content to your preferences.
We cannot identify you personally from this information - a cookie cannot read your hard drive or perform any commands on your computer and does not contain your name, address, telephone number, or email address.
Accepting cookies on your computer can help you to take full advantage of the website's functionality. Although you cannot block "session" cookies, you can configure your Internet browser so that it can reject both "persistent" and "third party" cookies or have them expire after a specific length of time. How you do this will depend upon the Internet browser you use.
How do we use this information?
- We need this information to know more about your needs and provide you with better service. We may use the information to improve our offers and servicies. We may send you e-mail notifications with our new products, special offers and information, that might be interesting to you.
WE DO NOT SHARE YOUR PERSONAL INFORMATION WITH ANY THIRD PARTY.
By supplying your email address via sending enquiries to us, giving us your contacts or contacts of other people over the phone or using the 'Send to a friend' option, you agree that we may regularly send you our free newsletter to inform you about our new offers and services, but your personal data stays protected.
The security of all information associated with our customers is an important concern to us. We exercise care in providing a secure transmission from your computer to our server of your basic personal information (name, e-mail address and telephone number), that we need to deliver you our service. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Please, remember that we will never ask you to send us very important personal information or other highly confidential information before you start a purchase process through our company. Also, we will only ask for such information to be sent by e-mail if there is no other suitable way for doing this and it is highly essential for providing our services to you.
YOUR ACCEPTANCE OF THESE TERMS
Your continued use of www.BulgariaSki.com web site following the posting of changes to these terms will mean you accept those changes.
Any changes to this Policy will be either posted on our website, brochure and/or made available on request.