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Orpheus Hotel
Address: 150 m from Pamporovo downtown
Location:
Orpheus SPA hotel is located 300m from the resorts' centre and 200 m from lift station 1 in Pamporovo.
The hotel was recently renovated and offers cosiness and privacy, splendid view to the ski runs and the Snezhanka tower.
Accommodation:
Orpheus hotel offers accommodation in 100 double rooms, 80 triple rooms and 80 apartments. All rooms offer LCD TV set, telephone, wireless Internet connection, mini bar, bathroom with a bath, hairdryer in each guestroom. All rooms and apartments are contemporary furnished.
Wine & dine:
The complex has the following restaurants and bars: Main restaurant, Theme restaurant Mehana, Turkish restaurant, Sky bar, Lobby Bar and Vitamin Bar (in the SPA).
Spa centre:
At guests' disposal there is a SPA thermal area including heated indoor pool with children's section, jacuzzi, Finnish, aroma and infrared sauna, steam bath. Guests can have also a Turkish bath – Hammam, various types of massages - hydro massage bath, massage for pairs/extra fee/. There is also a beauty salon and a gym.
Conference facilities:
At guests' disposal are: Olympia Hall - capacity 300 seats, Evridika Hall - capacity 120 seats, Arfa Hall - 25 seats;
Hotel facilities:
Orpheus hotel disposes of all facilities for a ski holiday, romantic weekend or team building session. Parents requiring rest are offered children`s room with an animator.
The hotel offers free animation for the whole family – “WINTER FAMILY ACTIVE”. Kids animation: various theme days, mini discos and movie nights. For adults – a variety of sport activities: aerobics, yoga, pilates, stretching, zumba, etc. Many other services and utilities are offered: gaming club “Olympia” for adults, playground for children and adults, Kid’s corner, hairdresser, 2 conference rooms, currency exchange, ski school with ski equipment, ski wаrdrobe for own equipment, transfers to the ski center 2 “Malina”, safe box at the reception, outdoor parking and underground garage, Wi-Fi throughout hotel.
Guests of the hotel can use and indoor and outdoor parking lot for 200 cars. There is a garage (free of charge).
Services:
- Children's entertaining programs, Children's room, Children's pool, Baby cot (free of charge)
- Pets up to 5 kg are allowed - upon request. Paid serivce - 20 BGN (10 Euro) per night.
- Ski and Snowboard Depot;
- Parking (free of charge);
- Garage (free of charge);
- Billiards;
Comments Orpheus Hotel in Pamporovo
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Neo From United Kingdom
Sent on 15 February 2018The hotel it’s a brilliant idea however there are aspects you would be surprised to stumble upon We arrived late at night about 10pm. Greater by a very polite hostes she kindly provided us with prepacked sandwiches as the restaurant closed at 9pm ( we called in advance to ask if such is possible especially when you have young ckranky from long travel hours in multiple travel vechicles The room very spatious. Bed cover had some suspicious sticky stains that absolutely horrified me at the thought that my children could possibly put their tiny hands on to that. One of the bath robes provided had a black stain on its back, the other bath robe had its pocket thorn out and just hanging. There was a massive flaky, mouldy, damp patch in the corner on the ceiling. The toilet was leaking on the floor. Breakfast food was cold and rancid with a queue for pncakes quite long and very impatient as pancakes was the only food that you could have still warm. Boiled eggs were cold and so hard the yolk was dusty . Fried eggs were dry... won’t even go to details about the rest of the food. As the drinks offered to be purchased by the restaurant aren’t the healthiest of choice for children (all the juices on choice contained added multiple preserving agents and colourants) we asked if possible to have some tap water. It proved to be a terrible mistake, we were told that yes but we would have to pay for it, then told that if they bring a jug for us everyone else will be asking for it, then he brought a manager who was more rude than the server and plainly put it that even if we have children asking for water we would have to buy bottled water and she is not prepared to give us water for free, unnecessarily often stressing the �free’ word. There are far more many good things that are good about this hotel. It’s main let down it’s restaurant staff who are poor hospitality professionals and frankly plain rude.
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Prices for Orpheus Hotel, Pamporovo
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Check rates at this hotel
| Room type | Meal | HS | NY | MS | LS |
|---|---|---|---|---|---|
| Single Room | HB | 97 € | 178 € | 90 € | 73 € |
| Double Room | HB | 130 € | 238 € | 119 € | 97 € |
| Double Premium | HB | 140 € | 252 € | 129 € | 105 € |
| 1-bedroom apartment (2+2) | HB | 194 € | 324 € | 178 € | 146 € |
| Family Room | HB | 171 € | 300 € | 157 € | 129 € |
| 1-bedroom apartment (3+1) | HB | 201 € | 337 € | 185 € | 151 € |
*RO: Rent only, * BB: Bed and Breakfast, HB: Half Board (breakfast and dinner), FB: Full Board (breakfast, lunch, dinner), AI: All Inclusive
The rates are in EUR, per night, per room/apartment. Please use the booking form to get a price for your period of stay, number of persons and meals included.
Price notes
* The prices are in Euro, per room/apartment per night, breakfast and dinner included. The rates also include use of swimming pool, jaccuzzi, sauna, steam bath, fitness, animation, wi-fi internet, parking and safe. Free shuttle to Ski centre 2 Malina.
* Maximum occupancy: Double room – 2 adults + 1 child; 1-bedroom apartment - 2 adults + 2 children or 3 adults + 1 child;
* Min stay during New Year Period - 3 overnights.
* Cancellations can be made, providing details of this are received at least 7 days days prior to check-in day - cancellations made after this period will incur a fee equivalent to the cost of 2 nights of the accommodation and catering and 4 nights for 21 January - 18 February!
Cancellations for the period 29 December - 02 January can be made min. 22 days before the check in date and cancellations made after this period will incur a fee equivalent to 4 nights of the accommodation!
* Children reductions are applicable for children 2-11.99 years valid at the time of the reservation (check in time).
Facilities
- internet access
- conference rooms
- outdoor parking lot
- hair and beauty salon
- restaurant
- cafe/bistro
- bar/pub
- lobby bar
- pool bar
- fitness bar
- cable Internet
- WiFi Internet
- wake up call
- 220v/ 50Hz voltage
- direct dial telephone
- satellite TV
- radio/ stereo system
- bath/WC
- daily maid service
- indoor swimming pool
- sauna
- massage
- jacuzzi
- hydrojet
- medical and spa centre
- spa and climatic treatment
- medical cosmetics
- spa manicure and pedicure
Room Facilities
- direct dial telephone
- cable/ satellite TV
- radio
- Internet access
- minibar
- bath/WC
- bathtub
- hairdryer
- daily maid service
The region is suitable for
- relax
- tourism
- walks
- sport in the mountain
- mountain biking
Attractions in the region
- mountain
- beautiful nature
- away from industrial centers
- forests
Reviews about Orpheus Hotel, Pamporovo
Average from 51 Reviews
Hotel Staff
3.6/5Services / Facilities
3.5/5Location
4.1/5Value for Money
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Had an excellent stay and would definitely recommend the whole Bulgaria ski set up to my friends.
The hotel was not clean. The staff is not friendly. Rooms are very old. No Wi-Fi in the room!!!
Mini buses should either drive more frequently or increase number of seats. Green one took as many as possible and the white van was driving only seated persons, and the driver was not the politest on couple of occasions. The driver of green van was excellent, as well as the bell men.
I do not go skiing, I book these holidays at Pamporovo for my two sons. They always request that I book through BulgariaSki.com and ask to stay at the Orpheus hotel, they absolutely love the resort and the hotel. They have not told me anything negative, in the past 4 years, about the whole experience. They always comment on the quality of the food, accommodation and facilities the hotel has to offer. They are already asking about next years skiing holiday. Makes it easy for me, they want to return to Pamporovo and the Orpheus hotel.
I think hotel staff should be more polite.
Specially staff in lobby and sky bar are not friendly at all.
Hotel is a bit reluctant to hospitality... At the end they help and solve all the problems, but till there you have to struggle a lot, which is not very pleasant for vacation...
Rooms are big and fine, housekeeping personnel is very friendly and helpful.
Bulgariaski personnel and especially Nelly and all the ski instructors we met made our days and vacation great. We thank once again to Nelly for her great hospitality. Regards
Outstanding value for money. Hotel and skiing fabulous.Have used Bulgariaski.com in the past and will continue to use it in the future.
Foods were not good, half of the hotel is filled by Turkish-muslim guests. But hotel management does not care about about foods for muslim guests. For instance, we do not eat pork, they offer pork everyday, we do not eat red meat if it is not 'halal'. Hotel management had a careless approach on it at all.
Other foods were also poor.
We have taken full board, but the foods in lunches were disaster. It was a big mistake us taking full board.
They charge even simply still water as an extra during the meals. First time I see such thing in my 50 years life in skii resorts.
The cleaning service did not change the towels unless you insist them doing that.
The room condition does not comply with 4 star hotel standards.
Electric heater in the room did not work on first day. On the second they, they have changed it on our request. They could have checked the heaters by itself before putting us in the room on the first day.
in the ground floor, about the entertainmnet area with play machines; we purchased coins to play air hockey. But the machine did not work after we put the coin in. The girl- who was responsible for the area, reloaded the machine by switching off/on the machine. Then, I requested from her to give me back the coin that was swallowed by the machine. She did not want to give the coin at all. I insisted, shouted, after that she gave us the 1 coin for free. She did not speak any english although most of the guest in this playing are were foreigners. ıt was really difficult to communicate.
Generally speaking, most of the personnel did not speak english or Turkish. They were not polite enough to the guests.
Hotel was far to the central skii location where most of the hotels are located.
Personally, I would not consider choosing this hotel in the future, I would not recommend this hotel any guests.
The cleaning service was so bad. They nearly didnt clean and tidy up the room. They didnt change the mattress whole week...
We had a hard time to enoy our vacation because first two days we've got the smallest room I guess in the property with two twin beds, no balcony, very noisy second floor. After our complaint for two days finally we've got another room with balcony but no WiFi at all.
Instead staying at the hotel 7 days we've paid out we checked out one (1) day before meaning; six (6) days indeed.
Cheers,
Agzim Muja
Victoria Canada
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Period: 20 Feb 2023-31 Mar 2023
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