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Terra Complex     

3.3 / 5 Score from 7 reviews.

Terra Complex

Address: Tsurnako 19, Betlovoto, Razlog 2760

GPS coordinates: 41° 51′25′′N 23°24′50′′E

Location: Terra Complex (ex.White Fir Resort) is located in the picturesque Razlog Valley at the foot of Pirin mountain, only 12 km from the ski lift and 9 km from Bansko ski resort.
Terra Complex is a year round complex. It features a wonderful view over the mountain and the golf course, designed by Ian Woosnam.

Check in: 02.00 PM Check out: 12.00 PM

Accommodation: Terra Complex consists of 4 detached buildings, offering double rooms, one, two and three-bedroom apartments with mountain view.

The apartments feature Wi-Fi internet, TV with satellite channels, telephone, spacious double bedrooms, living rooms, fully fitted kitchenettes and bathrooms and a balcony with mountain and golf course views. The equipment of the kitchenettes include mini-bar, oven, washing machine, hotplates, toaster, kettle. Dishes and cutlery are available upon request and against deposit.

The Lux rooms are located in the main building, while the standard rooms are located in side building.

Wine & Dine: The restaurant (130 seats) with a summer garden offers meals from Bulgarian and International cuisine, and selected wine list.

SPA Centre: The SPA Centre offers spa body and face procedures and therapies, cosmetic studio, SPA capsule, Jacuzzi, Turkish bath, steam bath, Jacuzzi for two, massage rooms, Cleopatra’s bath, sauna.

Extras:

  • Children's playground, Ваbysitter (on request, paid), Baby cot (free of charge), Children's room (free of charge)
  • Ski and Snowboard Depot (free of charge), Ski/Snowboard School,
  • Table tennis (paid)
  • Billiards, Game machines
  • Shuttle-bus to the lift (free of charge)
  • Pets allowed (paid)
**Hotel rooms may vary in size and style. Guests can be accommodated in a different room from the images shown here as examples only.

Comments Terra Complex in Bansko

    Prices for Terra Complex, Bansko

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    Please fill in your reservation details in the form below. You can read more about the booking process here or read our terms and conditions here. Having problems with your reservation? Contact us now

    Check rates at this hotel

    Room typeMealLS HS NY MS 
    Single RoomHB59 €71 €99 €66 €
    Double RoomHB85 €103 €141 €94 €
    One-bedroom apartmentHB94 €120 €168 €107 €
    Two-bedroom apartmentHB177 €223 €310 €201 €
    Suite FamilyHB160 €205 €283 €188 €
    Three-bedroom apartmentHB261 €327 €458 €298 €

    *RO: Rent only, * BB: Bed and Breakfast, HB: Half Board (breakfast and dinner), FB: Full Board (breakfast, lunch, dinner), AI: All Inclusive
    The rates are in EUR, per night, per room/apartment. Please use the booking form to get a price for your period of stay, number of persons and meals included.


    Price notes
    * The prices are in EUR per night with breakfast and dinner and include: use of swimming pool, sauna, fitness, steam bath, jacuzzi, fitness, internet and transport to the Gondola.
    * Min stay during New Year Period - 5 overnights.
    * Cancellations:
    - For the periods 28.12.2020 - 04.01.2021 - no penalty is due up to 28 days before arrival date For cancellations after this period – 100% penalty; No show - 100%.
    - For the periods – 21.12.2020 – 27.12.2020; 05.01.2021 - 11.01.2021; 11.02.2021 - 28.02.2021 – no penalty is due up to 14 days before arrival date. For cancellations after this period – 2 nights penalty. No show - 100%.
    - For the periods – 01.12.2020 – 20.12.2020; 12.01.2021 - 10.02.2021; 01.03.2021 – 31.03.2021 – no penalty is due up to 7 days before arrival date. For cancellations after this period – 1 night penalty. No show - 100%.
    * Reservations with Early booking discount - deposit 10% until the end of the early booking period, the balance is due up to the free cancellation date;

    * Force majeure:
    In the conditions of a pandemic and declaration of a state of emergency or epidemiological situation by the competent authorities in the Republic of Bulgaria or the country from which the tourists come, as a result of which the borders are temporarily closed and / or suspended the provision of the services, inability to reach Bulgaria and use the services in hotels, ski packages and transfers such as flight ban, temporary restriction of travel, quarantine and the like, we will provide the tourists with the following options for compensation:
    1. Opportunity for the clients to change the reservations with another date of travel in the period until 01.04.2021, and in a long enough time they will inform about the desired dates of accommodation. This will be done by changing the reservation and cancelling the previous reservation free of charge. It is also possible to change the persons on the reservation.
    2. Possibility to use the amount paid for each reservation as a credit voucher for value, whereby the money of the tourist will be transferred for future use of a tourist package or tourist service. The validity of the credit voucher, the period in which it can be used is 24 months from the date of issue. This value voucher can be transferred for use to a third party following the relevant procedure.
    3. Opportunity to refund the funds within 12 months after the end of the State of Emergency, according to the legal provisions with the issuance of a credit notice to the invoice.
    * Children reductions are applicable for children 2-11.99 years valid at the time of the reservation (check in time).


    Facilities

    • room service
    • information
    • internet access
    • conference rooms
    • outdoor parking lot
    • garage
    • restaurant
    • lobby bar
    • elevator
    • multilingual personal
    • WiFi Internet
    • conference facilities
    • luggage storage
    • wake up call
    • 220v/ 50Hz voltage
    • kitchen cooking facilities
    • daily maid service
    • park
    • indoor swimming pool
    • outdoor swimming pool
    • steam room
    • solarium
    • sauna
    • massage
    • jacuzzi
    • medical and spa centre

    Room Facilities

    • cable/ satellite TV
    • Internet access
    • fridge
    • tea/coffee facilities
    • work desk
    • bath/WC
    • bathrobes
    • hairdryer
    • balcony
    • daily maid service
    • slippers
    • bathroom kit
    • baby cot
    • shower

    The region is suitable for

    • relax
    • tourism
    • walks
    • swimming
    • sport in the mountain
    • Historical sightseeing
    • sun baths

    Attractions in the region

    • mountain
    • beautiful nature
    • historical monuments
    • natural reserve
    • trade centres

    Reviews about Terra Complex, Bansko

    The guest reviews are submitted by our customers after their stay at Terra Complex

    Average from 7 Reviews

    Hotel Staff
     3.4/5
    Services / Facilities
     3.1/5
    Location
     2.9/5
    Value for Money
     3.7/5

    Reviews on Terra Complex

     
      sent on
       2.0/5

      Although room service was noted in the apartment menu, from 7.30 to 22.00, at 19.15 I tried to order food and I was turned down. We were told that dinner is served in the restaurant and they can not take any food order until 21.00. I explained nicely as is the normal room service, but could not solve anything. I called the front desk and explained that we have 2 children with diabetes and they really need to eat, I asked to make food for them but even this was not possible. This is not 4 star hotel behavior. The hotel we had booked and paid for two rooms and a luxury apartment. For personal reasons one family friends could not come and so a double room stayed empty. When I left, I was asked to pay two dinners for empty room and another two dinners for apartment, but we were in the restaurant only for breakfast. Finally those have not been paid after long discution. Services and staff of this complex behavior can be classified at most 2 stars. It is not normal to don't be able to feed two children with diabetes at 19.15 and be forced to get dress and go with them to another restaurant for that.
      You should reconsider working with this complex.
      Best regards,
      Catalin Popescu

      sent on
       5.0/5

      The Terra Complex is a fantastic hotel, great location, great rooms, great pool, great views and more importantly fantastic staff.

      Also great value for money.

      sent on
       2.0/5

      IN THE HOTEL , THEY DIDN'T HAVE THE ABILITY TO SERVE PROPERLY ALL THEIR CUSTOMERS IN THE RESTAURANT. WE WERE EATING OUR DINNER PARTIALLY BECAUSE THERE WERE ALWAYS MISSING PLATES . IN THE BREAKFAST , WE WERE ALWAYS LOOKING FOR SPOONS AND FORKS OR CLEANED TABLES . ESPECIALLY THE NEW YEARS DINNER , DIDN'T WORTH A PENNY AND WE PAID REALLY A LOT FOR IT , ALMOST THE SAME AMOUNT OF THE ACCOMMODATION HB . THE VARIETY WAS VERY POOR AND THE BUFFET WAS NEVER FULL . WE HAD TO GO EVERY 5 MIN TO FILL OUR PLATE .THE PROGRAM PRETTY OK BUT THE DIDN'T HAVE ANY SPACE TO ACT SINCE THEY WERE IN THE MIDDLE OF THE TABLES AND THE CORRIDOR .
      NOT TO MENTION THE TOILET PAPER , WHICH WE HAVE ALWAYS TO ASK FOR A SECOND SINCE WE WERE 4 PEOPLE IN AN APARTMENT. I HAVE ALSO TO SUGGEST THEM TO MAKE A KIND OF OUT SIDE CLOSED CONNECTION BETWEEN THE THREE BUILDINGS , THOUGH FOR US THAT WE WERE IN THE SIDE BUILDING AND NOT TO THE MAIN ONE , IT WAS VERY INCONVINIENT TO RETURN TO OUR ROOM AFTER THE SPA IN THE COLD AND SNOW. I WILL DEFINITELY DO NOT RECOMMENDED IT TO ANYONE UNLESS THEY IMPROVE THEMSELVES .

     

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