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Kempinski Hotel Grand Arena Bansko      

4.9 / 5 Score from 14 reviews.

Kempinski Hotel Grand Arena Bansko

Address: 96, Pirin str. 2770 Bansko, Bulgaria

GPS coordinates: 41° 49′34′′N 23°28′41′′E

Location: Kempinski Hotel Grand Arena Bansko is positioned right next to the Gondola lift station, at 10 minutes walking distance from the heart of the center of the Bulgarian resort.
Distance to the ski lift – 50 meters, which makes the hotel the only ski-in/ski-out hotel in town.
Distance to Sofia Airport – 165 km or a 2-hour drive.

Accommodation: The five star hotel features, 116 Deluxe rooms, 15 Executive rooms, 14 Junior suites, 7 Deluxe suites, 3 Alpine suites, 1 Panorama suite and 1 Presidential suite.
All Alpine style premises of the hotel are elegantly furnished. Every room features cable TV, safe, bathroom with bathtub and shower cubicle, desk, air-conditioner, mini-bar, an electric water kettle for coffee/tea, Wi-Fi internet (free of charge) and a private balcony.
All suites and the Executive room offer their own coffee machine available to our guests.
Executive rooms are also with a direct access to the wellness area of Kempinski The Spa.
The Alpine suites feature a private Jacuzzi and a sauna.
The spacious Presidential suite (240 sq.m) features a living room with a remote-operated fireplace, 2 bedrooms and a dining area with a bar corner. There is a conference area suitable for up to 10 guests and a 50” flat screen TV. The luxury bathroom features a Jacuzzi and a 32" flat screen TV. The suite is with a private access to the elevator of the hotel.

Bars and restaurants: 
The Gallery Restaurant is available for the daily breakfast buffet with more than 100 items and during the winter season offers a variety of themed dinner buffets.
Come Prima Restaurant is an a-la-carte restaurant available for dinner and offers Mediterranean cuisine.
The Lobby Bar offers a variety of snacks and drinks and it is available for all-day dining daily from 12:00 to 20:00.
La Veranda Bar & Lounge features a terrace with a panoramic view to the Pirin Mountain and it is open during the summer season only.
Sushi Bar & Teppanyaki Grill offers Japanese specialties and a live cooking show for our guests, being available during the winter season only.
Piano Bar Sing Sing offers live music and entertainment, available during the winter season.

Conference facilities: 4 meeting rooms are available for corporate events, exhibitions, private occasions and exhibitions with 12 to 180 attendees.

Kempinski The Spa: The hotel has a new-generation spa with unique-for-Bulgaria thermal facilities of the world-leading Germany company Klafs. The fully refurbished spa centre offers indoor and outdoor swimming pools, outdoor children's pool, indoor and outdoor Jacuzzis, an authentic Finnish dry sauna, a last-generation herbal sauna with a capacity of 20 people, an infrared sauna with built-in biometric sensor (body temperature, blood pressure and heartbeat), and two experience showers for heat-cold contrast with four exotic experiences - warm tropical rain, cold waterfall, refreshing mist and power jets. For the first time in Bulgaria, guests can enjoy an innovative sanarium with a capacity of 15 people, a combination of steam bath and sauna and a tailor-made aroma steam bath with a capacity of 15 people, which is not only the first of its kind in Bulgaria but the first to be produced by the German manufacturer, the market leader for high-tech spa facilities. The spa centre also has a self-heating wellness bench, produced by individual design, a refreshing snow room and a specially organised deep digital detox area, equipped with five self-heating ergonomic wellness beds adjustable according to the individual preferences of the client. Here guests can immerse themselves in a fairy tale of fire and ice in front of a fireplace, opposite which is located an ice fountain for contrast therapy and designer Himalayan fountain with drinking water to quench the thirst.
The Vitamin Bar, next to the spa reception, has a completely new look with a modern relaxation area, a fireplace and an exotic inside landscaped courtyard garden, offering a wide choice of refreshing cocktails, and a healthy balanced menu.

Hotel services:
Rent-a-car (and Limousine on request) and transfers;

Ski storage, Ski equipment rental, VIP ski school;

Parking and Garage;

Mountain bike rental;

Laundry and Dry-cleaning;

Kids’ Club and Babysitter on request;

Shops, Souvenir shop and Jewellery shop;

Currency Exchange;

Wi-Fi Internet (free of charge);


Disabled friendly;

Parking and garage (paid service);

Pets allowed (paid).

Please note that hotel restaurants are open for hotel guests only. Restaurants will have to close by 22:00 hrs and will operate with a 50% seating capacity, due to the current restrictions of the Ministry of Health. Therefore, and in order to be able to accommodate all our guests for dinner, we have introduced two dinner seating times: from 6 pm till 8 pm and 8 pm till 10 pm. We would therefore kindly ask you to reserve your table in advance to ensure we can fulfil your wishes.

The Kempinski The Spa is fully open, only the kids club and bars will remain closed until the end of April. Negative PCR test is required 72 hours before you enter Bulgaria.

**Hotel rooms may vary in size and style. Guests can be accommodated in a different room from the images shown here as examples only.
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Comments Kempinski Hotel Grand Arena Bansko in Bansko

  • larry humpsme From Mexico
    Sent on 12 September 2011
    We stayed July 16th but there was no snow. It was even too hot for snow! How can we ski if you have no snow?
  • Charliemoonhead From Ireland
    Sent on 17 August 2009
    Simply the best hotel in Bansko. Worth the extra expense. You can ski down the mountain almost into the ski room. The swimming pool-relaxation areas are incredibly good. I recommend this hotel....You will not be disappointed.
  • Pam banks From UK
    Sent on 07 February 2008
    Stayed here for one week from 19/1/08 with my husband and five year old daughter. Hotel was great and staff very friendly (especially the guy in the ski room). Food was great and service good.Out door pool lovely and warm and complimentary robes, slippers and towels really came in useful for this. Room very clean and a good size. Would revisit this hotel.
  • Anne Kelly From Ireland
    Sent on 18 July 2007
    The best hotel I have stayed in.Location is excellent,views are spectacular,the food is fabulous.It was heavenly to eat breakfast--and what a breakfast--whilst watching the cable cars whizz by the window.The staff were polite and ever helpful.Decor was interesting and different.I would certainly stay there again.
  • Julie Foulds From U.K.
    Sent on 17 April 2007
    Just returned from a fantastic stay at this hotel- faultless. Transferred from the so called 4 star hotel Perun , which was comparable to Fawlty Towers. The Kempinski is the best for service, pampering and luxury. Hope to return with more family members.
  • norman felton From UK
    Sent on 20 March 2007
    My wife and I stayed at the Kempinski in January 2007. The previous year we stayed at the Perun, which was excellent, but decided to go upmarket to the Kempinski after having a look round at the facilities. We had only two complaints. But first the good things. It is a suoerb hotel. It is in the best location for ski-ing and access to the gondola for even if you just want to go walking in the summer.The standard of the bedrooms and public areas was excellent. The wellness area was out of this world. The smells, atmosphere and ambience was unbelievable. So much so that we used it every day and each had two massages. There were a number of options. The food was generally excellent with a good selection. We were on half board and our main complaint was about the food. Not all of it just the main course at dinner. All the rest was excellent. The starters and afters were good but as it was a buffet the main courses were left under the hot lamps for too long. Too much food was prepared for too few people and as a consequence it was left unused for hours and hours. It became dried up and very unappetising. After a couple of nights we started going to the Come Prima, the alternative restaurant, where we were given an allowance towards the cost. We have been to Bulgaria many times and you do not go for the food. However if the Kempinski wants to be a five star hotel it needs to sort this out. Even before we left we understood that they had started to get things under control. We had a magnificant stay and would recommend it to everyone. We were particularly lucky with the snow and the weather. As you may remember there was quite a shortage of snow in January 2007 but they have 75 snow cannon in the resort and they managed to keep almost all the runs open. Not only that it was sunny everyday. We would recommend this hotel. Norman and Frances Felton Our only other complaint was that we paid for a mountain view and were given a city view.
  • Steve Sandell From England
    Sent on 06 March 2007
    Simply the best hotel in the Resort of Bansko. I wouls recommend this hotel to anyone. The staff are so friendly, the food is fantastic, and the slopes minutes away. The fact that you can store your ski's and boots in the hotel means you can get on the slopes earlier then most too, if you rent your ski's etc, you have to wait until the rental shop opens at 9am, but if you store them in the hotel you can beat the gondola queues and get up there as early as you like. The Kempinski is a must for an enjoyable stay in Bansko.
  • effrosyni From greece
    Sent on 27 February 2007
    excellent service, wonderfull view and the best hotel in Bansko for in/out skiing. I cant wait to go back next year
  • Sarah , Adrian , Luke, Karen & Steve From England
    Sent on 03 February 2007
    We stayed at the hotel last MARCH, 2006.IT WAS ONE OF THE BEST HOTELS WE HAVE EVER STAYED IN. The service was excellent, we loved the guys in the boot room putting our boots on for us! Everything about this hotel is perfect, the food, rooms, surroundsings. It was so easy to ski down the mountain and straight to the hotel door, boots off and into the Happy End Apres ski bar. We are staying again this year, in March 2007.
  • Tricia Lowe From UK
    Sent on 28 January 2007
    One of the best hotels I've stayed in the world. Been to Hermitage, Monte Carlo, Bellagios, Las Vegas, Cockpit, Singapore, Loews Monte Carlo etc etc

Prices for Kempinski Hotel Grand Arena Bansko, Bansko

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Please fill in your reservation details in the form below. You can read more about the booking process here or read our terms and conditions here. Having problems with your reservation? Contact us now

Check rates at this hotel

Room typeMealSS1 SS LS PS NY HS MS MS1 LS1 
Single room (mountain view)BB73 €100 €100 €219 €362 €210 €164 €183 €136 €
Single Executive roomBB81 €109 €119 €238 €381 €229 €183 €201 €155 €
Single room City viewBB64 €91 €91 €201 €344 €191 €146 €164 €119 €
Double room (mountain view)BB81 €109 €109 €238 €381 €229 €183 €201 €155 €
Double Executive roomBB91 €119 €128 €256 €399 €246 €201 €219 €174 €
Double room (city view)BB73 €100 €100 €219 €362 €210 €164 €183 €136 €
1bedroomBB146 €174 €183 €356 €499 €348 €301 €320 €274 €
Alpine Suite (one-bedroom)BB155 €183 €229 €421 €564 €411 €366 €384 €339 €
Junior Suite cityBB100 €128 €146 €274 €417 €265 €219 €238 €191 €
Junior Suite MountainBB109 €136 €155 €293 €436 €284 €238 €256 €210 €

*RO: Rent only, * BB: Bed and Breakfast, HB: Half Board (breakfast and dinner), FB: Full Board (breakfast, lunch, dinner), AI: All Inclusive
The rates are in EUR, per night, per room/apartment. Please use the booking form to get a price for your period of stay, number of persons and meals included.

Price notes
All prices are in Euro, per room/apartment per night, breakfast included. 
The price includes: Wi-Fi, ski storage, Sauna, Steam bath, indoor and outdoor pool, gym, snow room.
Minimum stay of 5 overnights is requested in the period 28.12.2021 - 01.01.2022!
Cancellation for Summer 2021:
Cancellations for the Low season from 21.05 – 29.07.21incl. & from 06.09 – 09.12.21 incl. received 24 hours prior to the arrival date – free of charge. Cancellations for the High season from 30.07 – 05.09.21 incl., received 24 hours prior to arrival date – free of charge. Cancellations received less than 24 hours during Low season and High Season, prior to arrival will be charged for the first night stay booked (100% charge) including half board supplements, spa treatments, transfers and etc. at the contracted rate and all additional services booked such as Lunch, Dinner, Spa services, transfers, etc. In case of no received cancellation and in case of no arrival the reservation will be treated as a No-show. No-Shows and reduced length of stay will be charged for the entire stay booked (100% charge) including half board supplements, spa treatments, transfers and etc., regardless the reservations are prepaid. Cancellations must be advised in writing and proof of acknowledgement by the Hotel should be retained.

Cancellations 2021-2022:
- For arrivals in the periods 28 Dec –  01 Jan 2022: cancellations can be made 14 days prior to the arrival date.
Cancellations received less than 14 days prior arrival - 100% penalty from the entire stay will apply and 100% of all booked additional services such as Lunch, Spa services, transfers, etc. In case of no received cancellation and in case of no arrival the reservation will be treated as a No-show.
No Shows will be charged for the entire stay booked (100% charge), spa treatments, transfers etc., regardless the reservations are prepaid.
- For arrivals in the periods 10 Дец - 27 Деь 2021; 02 Jan - 31 March 2022: cancellations received 3 days prior to the arrival date – free of charge.
Cancellations received less than 3 days prior arrival – 100% penalty from the entire stay will apply and 100% of all booked additional services such as Lunch, Spa services, transfers, etc. In case of no received cancellation and in case of no arrival the reservation will be treated as a No-show.
No Shows will be charged for the entire stay booked (100% charge), spa treatments, transfers etc., regardless the reservations are prepaid.


In case of cancellation due to force majeure, such as quarantine, flight cancellations, flight routings through affected countries, or other travel restrictions on specific travellers imposed by local authorities, you can rebook your reservation within 12 months if communicated in writing/email to the hotel no later than 24h prior to arrival. Kindly note that different rates and conditions might apply for your rebooked stay.  

* Children reductions are applicable for children 2-11.99 years valid at the time of the reservation (check in time).


  • air-conditioning
  • room service
  • safety deposit boxes
  • information
  • money exchange
  • laundry and dry cleaning
  • internet access
  • business centre
  • conference rooms
  • simultaneous interpretation facilities
  • outdoor parking lot
  • rentacar
  • shops and boutiques
  • hair and beauty salon
  • secretarial services
  • restaurant
  • cafe/bistro
  • bar/pub
  • lobby bar
  • pool bar
  • elevator
  • tenis court
  • fitness centre
  • indoor swimming pool
  • outdoor swimming pool
  • steam room
  • solarium
  • massage
  • jacuzzi
  • medical and spa centre
  • rehabilitation

Room Facilities

  • air-conditioning
  • direct dial telephone
  • cable/ satellite TV
  • Internet access
  • safe deposit box
  • minibar
  • work desk
  • bath/WC
  • bathtub
  • bathrobes
  • hairdryer
  • balcony

The region is suitable for

  • relax
  • tourism
  • walks
  • fishing
  • wine tasting
  • sport in the mountain
  • mountain biking
  • Cultural events and monuments
  • Historical sightseeing
  • business

Attractions in the region

  • mountain
  • beautiful nature
  • nightlife
  • away from industrial centers
  • historical monuments
  • rivers
  • forests
  • natural reserve

Reviews about Kempinski Hotel Grand Arena Bansko, Bansko

The guest reviews are submitted by our customers after their stay at Kempinski Hotel Grand Arena Bansko

Average from 14 Reviews

Hotel Staff
Services / Facilities
Value for Money

Reviews on Kempinski Hotel Grand Arena Bansko

    sent on

    Our trip surpassed all of our expectations

    sent on

    Just easy - reassuring and always there should there be a query - Well Done Bulgaria Ski!!!
    and....THANK YOU!

    sent on

    Great hotel with the superb location, very friendly staff. The best breakfast I ever had in Kempinski hotels.

    sent on

    This is the best hotel in Bansko. Great location.

    sent on

    The cleaning service was not very regular ... on 2-3 occasions, we had to call late afternoon to have our room cleaned (after we had been out for the day). The balcony/ashtray was not emptied/cleaned from the balcony. Tea/Coffee facilities in the room would have been great. Great storage, comfortable beds, duvets etc. Overall a great stay just some suggestions for improvement as mentioned above.

    sent on

    Fbaulous hotel, rooms, amenities, spa, pool & wonderful customer orientated staff. I have stayed at this hotel 5 times it justs gets better. A special mention for the concierge staff who cater to your every need.


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